Dell Alienware Aurora - Just used $2000.00 on this new desktop. The primary working day I detect a challenge with the graphic card. The frame price would fall way down while participating in a game. So on the second day I termed tech help. They determined within the third working day of troubleshooting I need a completely new card.
Then, they lied concerning the FBI's involvement in my order!!! In the long run, the notebook was sent, and it works good. However... I used to be supposed to get Reward details which i could use to buy components, like a carrying scenario. BUT they did not convey to me that it takes thirty enterprise times for getting Individuals reward factors right after the pc is been given!!! So I don't have a carrying case to protect the notebook for over a month.
I paid For brand spanking new sections not used. So below I'm which has a new Computer system with employed components in it. Dell isn't going to stand driving its product. They make it seem like do. A person ought to tell the CEO of Dell that is not the way in which to treat purchaser. I am certain they might not wish to be addressed like that.
I've been a Dell shopper for ~20 years, but I do think I am performed. I bought a relatively significant-conclusion Alienware 17in laptop computer a couple of calendar year in the past, and a person week prior to my warranty expired the S-vital pad on my keyboard broke cleanly in fifty percent. It started off as a small fracture and shortly arrived totally apart as I had been typing e-mail.
Watch check brings about your account when they've been unveiled by your health care provider. Pay out your Invoice on the internet
At this time I'd missing all religion in you Dell/Alienware And that i will probably be trying to go Pc purchasing a pc that can become my new Main And that i will NOT be purchasing from you or propose you to definitely any of my friends in the market for a pc.
On May perhaps sixteen, 2016, I received an Alienware Alpha for my birthday since I planned to go into Laptop gaming. Receiving it absolutely was a joy and I hooked it up to everything and started enjoying and downloading points. It absolutely was great for a month then I turned it off one day. Get up the following day to it by turning back again on earning flashing yellow lights And that i termed customer aid and I returned it for getting it mounted. Now I'll cut to the chase but I had to deliver it back again two distinctive occasions since it broke again not astonishing.
In any case, this foreigner told me that I could be billed for them that will help me. I had been about to purchase the parts needed from Dell but I refuse to get charged for components guidance. Dell is terrible! I'd endorse in no way purchasing nearly anything from Dell in any way.
I compose this in hopes that Dell/Alienware you may understand how you ruined the expertise of an unbiased client and that you've got specified me one of the most irritating six months of owning a notebook. Whilst I know that giving great customer support could be complicated, I however come across myself shocked with the number of my explanation problems I've had with this device And the way a huge firm like Dell will refuse to exchange my device In spite of everything the troubles I've needed to deal with using this type of device.
I obtained a seventeen inch Alienware laptop computer. My credit card is at one tackle, my shipping and delivery additional info tackle was diverse. Dell stopped the shipment internally, and posted on their own website that the FBI had intercepted my order and stopped processing it. The FBI was hardly ever included!!! They simply didn't procedure my purchase and did not let me know.
Ads on This page are positioned and controlled by outside the house advertising networks. ConsumerAffairs.com doesn't Assess or endorse the services and products advertised. Begin to see the FAQ For more info.
Alienware is rather sluggish, noticeably slower than the computer it's replacing (my outdated Laptop or computer is 6-8 many years old). I shown how sluggish it was to some Dell rep (he took control of my Pc through GoToAssist).
Right after speaking about warranties Together with the income rep ahead of obtain, I was confident which the Accidental Destruction Service acquired was a catch all for yet another $seventy nine. I certainly produced this purchase with each intent of protecting it and now I individual a $1700 paper pounds that I have only used for five months.
The ConsumerAffairs Investigate Group thinks Every person warrants to make intelligent choices. We intention to offer viewers with essentially the most up-to-day information obtainable about present-day shopper services.
A single They're exceptionally shady on what their prolonged warranty addresses. I have each application and hardware problems And so the Alienware 18 must be returned for servicing, nevertheless they force me to try and do a hard reset, which would not fix the application difficulty. They call me final Saturday and tell me These are sending a box for return, it is now Thursday and I acquire this email: "I designed an update towards the staff in control of the OOP and confirmed the things which necessary to be resolved.